Hiby’s goal is to offer you a level of support that matches the attention to detail and quality of their products. In the unlikely event that a HIBY product develops a manufacturing defect within the warranty period, please contact Gears For Ears. Please make sure that the issue with your product is eligible for a warranty claim.

Please be advised that Gears For Ears is not authorized to handle the warranty claims for the purchases that are made outside Bangladesh.

HIBY's Warranty Period is 1 Year from the Date of Invoice for all products.

Eligibility for warranty

Manufacturing Defects

• No Sound Output

• Doesn't turn on

• Any other manufacturing defect

Non- eligible for warranty

Physical Damages

• Wear and tear from usage

• Cosmetic flaws

• Wire/cord tearing

• Damages to accessories

• Any other accidental damage

• Natural disasters or animal related damages