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  • Warranty Policy- Etymotic

    All Etymotic products are engineered for durability; in the unlikely event that an Etymotic product develops a manufacturing defect within the warranty period, please contact Gears For Ears. Please make sure that the issue with your product is eligible for a warranty claim.

    Please be advised that Gears For Ears is not authorized to handle the warranty claims for the purchases that are made outside Bangladesh.

    Etymotic's Warranty Period is 2 years from the date of Invoice for the following Products.

    • Etymotic - HF3

    • Etymotic - ER2

    • Etymotic - ER3

    • Etymotic - ER4

    • Etymotic - ER4 SR/XR Balanced 2.5mm Replacement Cable

    Etymotic's Warranty Period is 1 year from the date of Invoice for the following Products.

    • Etymotic - MK5
    • Etymotic - Etymotion Wireless Bluetooth Cable with AKM Velvet Sound DAC & Amplifier


    Eligibility for warranty

    Manufacturing Defects

    • One side not working
    • Both sides not working
    • Channel imbalance
    • Crackling Sound
    • Mic/Remote not working
    • Any other manufacturing defect

    Non- eligible for warranty

    Physical Damages

    • Wear and tear from usage
    • Cosmetic flaws
    • Wire/cord tearing
    • Damages to accessories
    • Any other accidental damage
    • Natural disasters or animal related damages